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Customer Service
Can you please take a very brief survey
to let us know how are we doing? Thank you!
When you look beyond a company's products, what do you find? The real heart and soul of what drives it. It is no wonder then, that beyond our high quality products, lies a dedication to our distributors and the determination to help them become even more successful.
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Take Panduit's Centralized Customer Service, for instance. You receive:
• Immediate, personal response from certified customer service representatives
• No recorded messages
• Knowledgeable assistance 11½ hours a day
• "One Call Does It All" service on order and shipment tracking, stock checks, competitive cross-references, claims assistance, literature and samples
• Central warehousing which provides the ability of one shipment and one invoice per order
• Industry leading shipping performance (98% of A and B parts ship complete in first shipment in 2 days or less) and personalized distribution "Report Cards" to measure it
• Complete dock-to-stock order processing
• EDI/VMI assistance
• World Class Performance with error rates below 50 ppm (that's less than 5 errors out of 100,000 line items) and striving for zero
We go out of our way to make sure our distributors receive the best service available. As a result, Panduit Distributors are the best in the industry... and we are going to extraordinary measures just so it stays that way!
To put these advanced service benefits to work for you, call Customer Service at: 800-777-3300 or 708-532-1800.
PANDUIT Corp.
17301 S. Ridgeland Ave.
Tinley Park, IL 60477
USA
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