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Technologies that Help Colocation Providers Keep Pace with Changing Tenant Needs

Sep 2021

While many organizations are anxiously awaiting the time when at least some of their employees can return to the office, others are pivoting to a 100% remote model. The global pandemic taught us that work is not about where people go, but about what they do. It also shined a light on the importance of employee safety, wherever they are located.

In light of these developments, colocation providers are looking for new ways to engage their clients while maintaining the highest possible standards of safety and efficiency. Now more than ever, doing so requires the ability to provide a touchless experience throughout the entire customer lifecycle — from touring and selecting a site to monitoring, managing and protecting the data center infrastructure.

Here are four key ways colocation providers can deliver the touchless experience that today’s multi-tenant data center tenant demands:

  1. Virtual Tours

Virtual tours can combine 360-degree walkthroughs with written annotations and testimonials from current tenants explaining why your facility is the best in the business.

  • Support Services

Remote hands support services enable customers to delegate IT management and maintenance tasks to staff members who are onsite at a colocation center are an in-demand.

  • Intelligent Monitoring

Tenants need to have visibility into their deployment environment in order to truly have control over their network, and that’s exactly what intelligent monitoring systems provide.

  • Security

In the era of remote work, ensuring physical safety for IT infrastructures through advanced measures such as biometric technologies is key.

To learn more about tenant expectations for a touchless experience, and how to best meet them, download the eBook Three Key Considerations for Colocation Providers.


Teri Acuna

Teri Acuna is a Global Account Manager within the MTDC vertical at Panduit. In this role, Teri works with not only the MTDC Accounts directly but, with the Integrators, Consultants and Contractors deploying solutions from core & shell projects to cage fit outs within the MTDC sites. As President of a Chapter of AFCOM, Teri collaborates with various MTDC’s and their tenants throughout the US and abroad on their strategic data center plans, pain points, speed to deploy models and trending data center solutions. Teri is a LEED AP/BD+C and focuses on the wholistic solutions that align with the energy efficiency challenges in the MTDC world. Teri has been with Panduit for 14 years and brings over 25 years of experience in structured cabling, conveyance, power, and cooling. Prior to Panduit, Teri owned a structured cabling contracting company in Central Texas with customers like the University of Texas, the City of Austin, and the State of Texas.