While many organizations are anxiously awaiting the time when at least some of their employees can return to the office, others are pivoting to a 100% remote model. The global pandemic taught us that work is not about where people go, but about what they do. It also shined a light on the importance of employee safety, wherever they are located.
In light of these developments, colocation providers are looking for new ways to engage their clients while maintaining the highest possible standards of safety and efficiency. Now more than ever, doing so requires the ability to provide a touchless experience throughout the entire customer lifecycle — from touring and selecting a site to monitoring, managing and protecting the data center infrastructure.
Here are four key ways colocation providers can deliver the touchless experience that today’s multi-tenant data center tenant demands:
- Virtual Tours
Virtual tours can combine 360-degree walkthroughs with written annotations and testimonials from current tenants explaining why your facility is the best in the business.
- Support Services
Remote hands support services enable customers to delegate IT management and maintenance tasks to staff members who are onsite at a colocation center are an in-demand.
- Intelligent Monitoring
Tenants need to have visibility into their deployment environment in order to truly have control over their network, and that’s exactly what intelligent monitoring systems provide.
In the era of remote work, ensuring physical safety for IT infrastructures through advanced measures such as biometric technologies is key.
To learn more about tenant expectations for a touchless experience, and how to best meet them, download the eBook Three Key Considerations for Colocation Providers.